Frequently Asked
Questions About Bella Paws
The things Orange County pet owners ask us before their first booking. If yours is not here, call, text or send us a message.
Everything People Ask Before Booking
What areas do you serve?
We are based in Irvine and serve all of Orange County.
Will I get the same sitter every time?
Yes. We do our best to keep consistency, and we always introduce you to your backup sitter if one is ever needed.
Are you insured?
Yes, Bella Paws Co. is fully insured, and every sitter is trained and vetted.
Do you offer meet-and-greets?
Yes, and they are complimentary. We come to your home, meet your pets, and go over their routine before any booking.
How do I book?
Text Emma, call us, email, or create an account in our client portal.
Do you charge extra for additional pets or holidays?
Yes. Additional pet fees and holiday rates apply. Full rates are listed on each service page.
Do you serve my city?
We are based in Irvine and cover Orange County from the coast to the hills. There is a page for each city we serve in the Areas menu. If yours is not listed, ask us anyway.
What happens if my regular sitter is sick?
You meet your backup sitter before you ever need them. That introduction happens up front, not in an emergency.
Can you give medication?
Yes. Medication administration is included in drop-in visits, hourly sitting and overnight care. Miranda on our team is a veterinary assistant.
Do you look after cats and small pets?
Yes. Drop-in visits cover dogs, cats and other household pets, including feeding, litter box cleanup, medication and company.
How do payments work?
Billing runs through our client portal. Invoices go out automatically once care is complete.
Do you still use Time To Pet?
Yes. Booking, changes, invoices and visit updates all live in the client portal, and that is not changing.
Question Not Covered Here?
Text or call and you will get a straight answer from Emma, not a call centre.